Terms of Service

Effective date: April 16, 2026 · Last updated: April 16, 2026

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you (“you,” “your”) and Open Venture Group, LLC (“Prsona,” “we,” “us”). By creating an account or using the Prsona website, dashboard, or Chrome extension (together, the “Service”), you agree to these Terms and to our Privacy Policy.

If you do not agree, do not use the Service.

2. Eligibility

  • You must be at least 16 years old.
  • You must have legal authority to enter into this agreement (for yourself or the organization you represent).
  • You must not be subject to US sanctions or located in a country subject to a US embargo.
  • You must not have previously been banned from the Service.

3. Your account and workspace

When you sign up, you create or join an “organization” (also called a workspace). Each organization has plans, billing, members, and a set of roles: owner, admin, and member.

  • The first person to create an organization is its owner.
  • Owners and admins can invite members, change roles, and change billing.
  • All members share access to the org's contacts, drafts, and settings (scoped by role).
  • You are responsible for keeping your password secure. Notify us immediately at info@prsona.io if you suspect unauthorized access.

4. Subscription and billing

4.1 Plans

We offer Solo, Launch, Accelerate, and Command plans. Features and monthly credit allocations for each plan are described at prsona.io/pricingand in your account's Billing page. Paid plans are billed monthly or annually at your choice.

4.2 Free plan

Free accounts get a limited monthly credit allocation. Credits reset at the start of each calendar month. Free accounts do not include brand voice customization, unlimited CSV export, or team analytics.

4.3 Paid plans

  • Payment is processed by Stripe, which stores your card securely. We never see your card number.
  • Subscriptions renew automatically until cancelled.
  • Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
  • If payment fails, we will retry and notify you. If payment still fails after 14 days, your plan downgrades to Free and paid features become unavailable until payment is made. Your data is preserved.

4.4 Refunds

All sales are final. We do not offer pro-rated refunds for partial months. If you believe you were charged in error (e.g., a duplicate charge), email info@prsona.io within 30 days and we will investigate. [REVIEW] Some jurisdictions (EU 14-day right of withdrawal) require a different refund posture for consumers. If you onboard consumers in the EU, update this section.

4.5 Taxes

You are responsible for any sales tax, VAT, GST, or other taxes applicable in your jurisdiction. Stripe collects these where required by law.

4.6 Price changes

We may change subscription prices with at least 30 days' email notice. If you do not agree with a price change, you may cancel before the new price takes effect.

5. Acceptable use

You agree NOT to:

  • Use the Service to violate anyone's privacy or to harass, stalk, or dox a person
  • Use the Service to send unsolicited bulk email (spam) or violate CAN-SPAM, CASL, or similar laws
  • Submit prospect content you have no right to submit (e.g., scraped from a source that forbids scraping)
  • Attempt to reverse-engineer the Service, bypass its rate limits, or exploit its billing gates
  • Use the Service to build a competing product
  • Automate sign-up or create fake accounts
  • Use the Service for high-risk activities where failure could cause death, injury, environmental damage, or serious financial loss
  • Introduce malware, viruses, or any code designed to disrupt the Service
  • Use the Service if you are subject to US sanctions

We may suspend or terminate your account for violations. In serious cases (e.g., fraud or abuse of other users), we may do so immediately without notice.

6. Your content

6.1 Ownership

You retain ownership of all content you submit to the Service (prospect content, brand voice settings, contacts, drafts). We do not claim ownership of it.

6.2 License to us

You grant Prsona a worldwide, non-exclusive, royalty-free license to host, process, store, transmit, and display your content solely to operate and improve the Service. This license ends when you delete your content or account (subject to the retention windows described in our Privacy Policy).

6.3 Our AI processing

When you click Analyze, your prospect content is sent to Anthropic for AI processing. Anthropic does not use content submitted via their commercial API to train their models. See our Privacy Policy for the full data flow.

6.4 Accuracy disclaimer

AI-generated analyses and email drafts are suggestions, not facts. You are responsible for reviewing them for accuracy before acting on them. Prsona is not liable for errors in AI output.

7. Our intellectual property

The Service, including its software, design, logos, and documentation, is owned by Prsona or our licensors and protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable license to use the Service while your account is active.

“Prsona” and our logo are our trademarks. You may not use them without our written permission.

8. Privacy

Our Privacy Policy describes what data we collect and how we use it, including our GDPR and CCPA disclosures. It is incorporated into these Terms by reference.

9. Changes to the Service

We may modify, improve, or discontinue features over time. If we discontinue the entire Service, we will give at least 60 days' notice and help you export your data.

10. Termination

10.1 By you

You may cancel your subscription at any time from Settings → Billing. You may delete your account at any time; see Privacy Policy § 9.

10.2 By us

We may suspend or terminate your account if you violate these Terms, fail to pay, or use the Service in a way that exposes us or other users to legal or reputational risk. We'll normally give you notice and a chance to fix the issue unless the violation is serious or repeated.

10.3 Effect

On termination, your access to the Service ends and we begin the data-deletion process described in the Privacy Policy. Sections that by their nature survive termination (e.g., Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law) remain in force.

11. Disclaimers

The Service is provided “as is” and “as available”.To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or trade usage.

We do not warrant that the Service will be uninterrupted, error-free, or secure against every attack. We do not warrant that AI output will be accurate, complete, or fit for any particular purpose.

[REVIEW] Some consumer-protection jurisdictions (notably certain EU countries) prohibit disclaimers of implied warranties for consumers. A lawyer should check whether we need a consumer-specific carveout.

12. Limitation of liability

To the maximum extent permitted by law:

  • Prsona will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including lost profits, lost data, or business interruption) arising out of or related to the Service.
  • Prsona's total cumulative liability for any claim arising out of or related to the Service will not exceed the greater of (a) US $100, or (b) the amount you paid Prsona in the 12 months before the event giving rise to the claim.
  • This limitation applies whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory.

[REVIEW] Liability caps are unenforceable in some jurisdictions for gross negligence, willful misconduct, and fraud. Standard carveouts may be required. Consult counsel.

13. Indemnification

You agree to indemnify and hold harmless Prsona, its officers, employees, and affiliates from any third-party claim, demand, or damages (including reasonable attorneys' fees) arising out of your content, your violation of these Terms, or your violation of any law or third-party right.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, claim, or controversy arising out of or relating to the Service or these Terms (a “Dispute”) will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will take place in Delaware (or remotely, at your option), in English, before a single arbitrator. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class-action waiver. Disputes may only be brought on an individual basis, not as a class, collective, or representative action.

Exceptions. Either party may bring a claim for injunctive relief (e.g., to stop infringement of intellectual property) in court. Consumers in jurisdictions where arbitration is not enforceable may bring claims in their local courts.

[REVIEW] Arbitration clauses face significant regulatory scrutiny, especially in California and the EU. A lawyer should review this section before any public launch involving consumers.

15. Changes to these Terms

We may update these Terms. Material changes will be announced by email at least 14 days before the new version takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, cancel your account before the effective date.

16. Miscellaneous

  • Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and Prsona regarding the Service.
  • No waiver: our failure to enforce a provision is not a waiver of our right to enforce it later.
  • Severability: if any provision is found unenforceable, the rest remain in effect.
  • Assignment: you may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure: neither party is liable for delays caused by events beyond their reasonable control.
  • Notices to us may be sent to info@prsona.io.

17. Contact

Questions about these Terms:

Email: info@prsona.io

Postal address:
Open Venture Group, LLC
c/o United States Corporation Agents, Inc. (Registered Agent)
131 Continental Drive, Suite 305
Newark, DE 19713
United States